Privacy Policy

1. Introduction
We at MyFlyPass (“we”, “us”, “our”) respect your privacy and are committed to protecting your personal information. This policy explains how we collect, hold, use and disclose personal information in providing our travel agency services in Australia.

2. Scope
This policy applies to personal information collected by us in the course of our travel services and via our website, whether you are a client, potential client, third party traveller, or otherwise interacting with us.

3. What is “personal information”
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include name, contact details, date of birth, passport number, payment information and other details. Sensitive information (such as health information, disability, dietary requirements) may also be collected in certain circumstances.

4. Collection of personal information
We collect personal information:

• Directly from you when you make a booking, enquiry, complete forms, contact us via phone, email, online or in person.
• From third parties (for example group organisers, travel providers, payment processors) when necessary.
• Via our website (e.g., cookies, usage logs) as you access or use our site.
  If you don’t provide required information we may not be able to provide the service.

5. Use and disclosure of personal information
We may use or disclose your personal information for the following purposes:

• To arrange, administer and fulfil your travel bookings and related services.
• To process payments, issue invoices, receipts.
• To communicate with you (by email, phone, SMS, post) about your booking, updates, offers or changes.
• To conduct marketing, promotions, newsletter (with your consent).
• To comply with legal or regulatory obligations.
• To third‑party service providers (e.g., airlines, hotels, insurers, technology vendors) who help deliver the travel service.
• For internal administrative, research, planning, fraud prevention, website improvement purposes.

6. Overseas disclosure
Some of our service providers may be located overseas (for example offshore IT infrastructure, booking platforms). Accordingly your data may be transferred overseas. We will only do so in accordance with applicable laws and with appropriate protections.

7. Security of personal information
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no data transmission over the internet is 100% secure. If you are concerned please contact us.

8. Cookies / Website analytics
We may use cookies and similar technologies on our website to monitor site performance, user preferences, improve service, and for marketing. If you disable cookies you may not be able to access all parts of our website.

9. Access to and correction of your personal information
You may request access to or correction of your personal information we hold about you. We will respond in accordance with the applicable law.
If you believe any information is inaccurate or incomplete, please contact us and we will take reasonable steps to correct it.

10. Changes to this Policy
We may update this policy from time to time by publishing a new version on our website. Please check back periodically.

11. Contact us
If you have any questions about this policy or our handling of your personal information, please contact:
MyFlyPass
Drop a Line: +61 430 385 151
Email Address: bookings@myflypass.com
Visit Office: Level 12, 401 Docklands Drive, Docklands VIC 3008, Australia

1. Introduction
We at MyFlyPass (“we”, “us”, “our”) respect your privacy and are committed to protecting your personal information. This policy explains how we collect, hold, use and disclose personal information in providing our travel agency services in Australia.

2. Scope
This policy applies to personal information collected by us in the course of our travel services and via our website, whether you are a client, potential client, third party traveller, or otherwise interacting with us.

3. What is “personal information”
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include name, contact details, date of birth, passport number, payment information and other details. Sensitive information (such as health information, disability, dietary requirements) may also be collected in certain circumstances.

4. Collection of personal information
We collect personal information:

• Directly from you when you make a booking, enquiry, complete forms, contact us via phone, email, online or in person.
• From third parties (for example group organisers, travel providers, payment processors) when necessary.
• Via our website (e.g., cookies, usage logs) as you access or use our site.
  If you don’t provide required information we may not be able to provide the service.

5. Use and disclosure of personal information
We may use or disclose your personal information for the following purposes:

• To arrange, administer and fulfil your travel bookings and related services.
• To process payments, issue invoices, receipts.
• To communicate with you (by email, phone, SMS, post) about your booking, updates, offers or changes.
• To conduct marketing, promotions, newsletter (with your consent).
• To comply with legal or regulatory obligations.
• To third‑party service providers (e.g., airlines, hotels, insurers, technology vendors) who help deliver the travel service.
• For internal administrative, research, planning, fraud prevention, website improvement purposes.

6. Overseas disclosure
Some of our service providers may be located overseas (for example offshore IT infrastructure, booking platforms). Accordingly your data may be transferred overseas. We will only do so in accordance with applicable laws and with appropriate protections.

7. Security of personal information
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no data transmission over the internet is 100% secure. If you are concerned please contact us.

8. Cookies / Website analytics
We may use cookies and similar technologies on our website to monitor site performance, user preferences, improve service, and for marketing. If you disable cookies you may not be able to access all parts of our website.

9. Access to and correction of your personal information
You may request access to or correction of your personal information we hold about you. We will respond in accordance with the applicable law.
If you believe any information is inaccurate or incomplete, please contact us and we will take reasonable steps to correct it.

10. Changes to this Policy
We may update this policy from time to time by publishing a new version on our website. Please check back periodically.

11. Contact us
If you have any questions about this policy or our handling of your personal information, please contact:
MyFlyPass
Drop a Line: +61 430 385 151
Email Address: bookings@myflypass.com
Visit Office: Level 12, 401 Docklands Drive, Docklands VIC 3008, Australia